training that sticks

your team learns. your business grows.

we don't just build your store and leave. we teach your people how to run it themselves.

what we teach

customized training based on your platform and needs

inventory_2

product management

check adding and editing products
check managing product variants
check bulk uploads and updates
check inventory tracking
check pricing strategies
shopping_cart

order processing

check processing new orders
check printing shipping labels
check handling cancellations
check managing returns and refunds
check tracking shipments
support_agent

customer service

check responding to inquiries
check handling complaints
check using support tickets
check live chat management
check email templates
monitoring

analytics and reporting

check reading sales reports
check tracking key metrics
check identifying trends
check inventory forecasting
check conversion tracking
campaign

marketing basics

check email campaigns
check discount codes
check social media posts
check abandoned cart recovery
check customer segmentation
troubleshoot

troubleshooting

check common technical issues
check payment gateway problems
check shipping errors
check when to ask for help
check documentation resources

training formats

people

live sessions

video calls with screen sharing. we walk through each feature step by step. your team can ask questions in real time.

duration 2-4 hours per session
group size up to 8 people
includes recorded sessions
screen_share

video guides

custom recorded tutorials specific to your store setup. your team watches them at their own pace and revisits when needed.

videos 15-25 short tutorials
access lifetime access
format mp4 files + transcripts
description

written documentation

detailed guides with screenshots. covers every process and common scenarios. searchable and easy to reference.

format pdf + online wiki
updates free for 6 months
language plain english
person_raised_hand

ongoing support

after initial training, your team can reach us with questions. email or chat support during business hours.

duration 30-90 days included
response time within 24 hours
hours mon-fri 9am-6pm est
info

most clients choose a mix of live sessions and video guides. we tailor the training plan to your team's learning style and schedule.